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United’s Response to COVID-19 Print

United has been closely following the current situation surrounding the novel coronavirus, COVID-19, and how it is impacting our communities and the ways we operate our business. In the interest of mitigating potential risks of this pandemic and to ensure the continuity of our network, as well as keeping our customers’ and employees’ health in mind, United will begin making changes effective immediately to comply with current CDC and FCC recommendations, as well to comply with other guidelines provided by federal and state governmententities.

Effective immediately, United has suspended operations at the Dodge City Plaza location. Our stores at the Corporate Office in Dodge City and our retail stores in Garden City and Liberal will be staffed to assist customers over the phone. Walk-in traffic will be restricted to appointment-only visits in our retail stores. Please call your local store so our customer service staff can determine if the matter can be resolved over the phone or to make an appointment if a walk-in visit is necessary.

During this time of uncertainty, we know that our customers rely especially on the communications services we provide, and we are committed to continue serving you as we navigate this unprecedented situation. United is in what the Department of Homeland Security deems a “critical infrastructure industry,” and as such, we have a special responsibility to keep our network operational during times of crisis. We are taking these and other steps (including staggering some shifts and having some employees work from home) to ensure the successful operation of our network and so we can respond to any issues that may arise to prevent and resolve any interruptions of service.

 

For questions and concerns, please call your local store or our main office at 620-227-8127. We appreciate the opportunity to serve you and look forward to continuing to provide excellent customer service to you during these challenging times. We recommend customers visit www.cdc.gov to stay informed on best practices and updates on COVID-19 as provided by the Centers for Disease Control.

 
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